Cancellation and Refund Policy

This policy explains how cancellations and refunds work for the digital analysis and monitoring services purchased through Gekopilot.

1. One-Time Full Scan

If the Full Scan has not been started yet, you may request cancellation and a refund.

If the Full Scan has been started by you, or has been processed at your request, performance of the service is considered to have begun.

Once the scan has completed and the report has been made available to you, no discretionary refund is given for the completed service, without prejudice to any mandatory rights you have under applicable law.

2. Annual Monitoring

If the first Full Scan has not been started after your Annual Monitoring purchase, you may request cancellation and a refund.

Once the first or any later Full Scan has been started, performance of the service is considered to have begun.

Monthly scan entitlements left unused within an annual plan do not by themselves create a right to a cash refund.

Your mandatory rights of withdrawal, remedies for defective service and other rights under applicable law remain reserved.

3. System or provider failure

If a scan cannot complete because of a technical fault in Gekopilot or in a third-party system we use, the scan entitlement is made available again as soon as possible.

If the service cannot reasonably be provided again, you may contact Gekopilot for a refund or another appropriate remedy.

4. Refund method

Approved refunds are made, as far as possible, to the payment method used for the purchase.

The time it takes for a refund to appear in your account depends on your payment institution or bank and is outside Gekopilot's direct control.

5. Requests

Cancellation and refund requests can be sent with your order and account details to [email protected].

Rights arising from applicable consumer legislation are not limited by this policy.